Duty of Care

Elite Limousine has been proudly serving CT, NY, NJ and the surrounding areas for more than 34 years with seamless transportation solutions and great attention to customer safety and care. For us, Duty of Care is an essential element that helps us implement safety standards and policies meant to protect our valued customers and our employees from potential threats on and off the road.

Elite Limousine upholds strict safety standards, and our commitment to outstanding service allows us to offer you, our valued customer, the safest and most reliable ground transportation solutions. You can always count on us to transport you throughout Connecticut and surrounding areas.

Our Commitment to Safety

We realize the importance of your safety when you choose Elite Limousine as your trusted transportation partner, and our commitment to safety is what sets us apart from our competitors. When it comes to your safety, we go above and beyond the norm:

  • Our commitment to your safety and security goes behind everything we do; therefore, our fleet of modern vehicles always stands tall. We choose only vehicles with the highest safety ratings, and we make sure no sedan is over 2 years old. We have a dedicated diesel mechanic and maintenance staff to check and maintain our fleet. We have a Safety Officer that inspects the tires, wires and lighting daily. They also ensure all the safety equipment (roadside flare, fire extinguishers, first aid kits) is up to date.
  • Our fleet is supported by state-of-the-art technologies to make sure our customers are provided with a safe and comfortable ride. All the vehicles are equipped with modern technologies, including safety monitoring cameras, GPS tracking, GPS and computer airline tracking services meant to help our chauffeurs reach their destination in style and record all the details of your trip.
  • At Elite Limousine we employ only professional, certified and qualified chauffeurs, ready to handle all traffic and weather conditions. Before we welcome a chauffeur into our team, they undergo a rigorous interview process and exhaustive background checks including driving, employment, and criminal records. We also encourage our customers to give us feedback about the experience with their chauffeur. We continually monitor ratings and performance reviews to ensure exceptional service.
  • For us, your safety is essential both on the road and off the road, this is why we take protecting our customers’ data very seriously. The booking procedures and all our online platforms are constantly improved to ensure data safety during processing and storage, so you can rest assured your personal and financial details are safe with us.
  • We offer ground transportation solutions for special occasions such as proms, homecomings, winter balls, and other formal events and our policy for underaged passengers without an adult is very strict because we want to provide both teenagers and their parents with peace of mind. When you choose Elite Limousine for these services, the drive never leaves the location until the underage passengers are back in the vehicle.
  • We always put our customers first, and we strive to make your experience better every day. We are committed to providing the best quality services and we have a caring and understanding nature for senior citizens that need reliable and professional transportation. Our professional chauffeurs courteously attend all their transportation needs.

When you choose us as your ground transportation partner, our mission is to offer you peace of mind. We pledge to provide you with excellent, efficient, and personal customer service, clean, well maintained, safe vehicles, no hidden fees, reasonable rates, on time, properly attired, courteous chauffeurs. We want to make your experience on and off the road as pleasant as possible as we want to make ground transportation easier for both business travelers and individuals. Every time you book our service, we will make sure you enjoy a superior travel experience.

Should you have any questions about our transportation services and our level of safety, do not hesitate to contact us. We are always happy to answer your questions.

Thank you for choosing Elite Limousine!